SugarCRM's Wandering Road Map

SugarCRM's deep dive session at SugarCon seemed a bit shallow, but perhaps that comes with the company's open source territory. "Building CRM in a different way -- CRM that's flexible and can evolve with the industry -- comes from an open collaborative process of building," said CEO Larry Augustin. "Whatever comes up next, we want to leverage that, and we think the open model puts us in the best place to do that."