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Although many people consider CRM to be synonymous with Salesforce.com, there are plenty of competitors to the cloud-based titan. Perhaps one of the pluckiest — and possibly the best — is SugarCRM, whose eponymous CRM package is more flexible in some significant ways than Salesforce.com, and certainly less expensive.
Read more: http://www.eweekeurope.co.uk/products/sugarcrm-is-a-viable-alternative-to-saleforce-review-31003