div class=field field-type-text field-field-weblink-source div class=field-items div class=field-item odd Customer Inter@ction Solutions /div /div /div div class=weblinks weblinks-item weblinks-link-10904 div class=weblinks-body Sugar 6 allows organizations to quickly add social media management tools and data to their core Sugar deployment. The idea is to eliminate the need for sales, marketing and support agents to visit multiple sites and use multiple tools to engage customers via social media; instead leveraging all of these capabilities right inside their CRM system. /div!--class=weblinks-body-- /div!--class=weblinks weblinks-item weblinks-link-10904--

Read more: http://www.tmcnet.com/channels/open-source-crm/articles/96184-social-crm-technology-sugar-6.htm