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pSales reps need access to customer data while in the field, but they don't need access to the entire database -- they're best served by a system that is streamlined for their purposes. Also, it's important that the data be properly secured against theft or loss. And it's critical that a mobile CRM system functions well as part of the overall CRM system. Fragmentation means failure./p
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Read more: http://www.crmbuyer.com/story/Mobile-CRM-User-Know-Thyself-68604.html?wlc=1257872795