div class=weblinks weblinks-item weblinks-link-10165 div class=weblinks-body pKeeping tabs on your customers can make the difference between a good year and a great one. Who's ready to buy? Who needs more coaxing? And what sort of cajoling has worked in the past? Customer relationship management, or CRM, software can answer these questions by tracking interactions with customers and plotting future tasks. Here are two of the best free CRM software programs on the market./p /div!--class=weblinks-body-- /div!--class=weblinks weblinks-item weblinks-link-10165--

Read more: http://www.inc.com/magazine/20091001/how-to-track-your-customers-with-crm-tools.html