div class=weblinks weblinks-item weblinks-link-10217 div class=weblinks-body pBut you're not buying servers: you're buying services. While 80% of CRM projects are formulaic and could be bid as a standard project, the other 80% of the project work is not only a one-off, but an unknown. Nobody actually knows the requirements, or the ramifications of something simple, or the shape of your data, or the tricky parts of external interfaces. You may think you're signing up for a three-hour tour, but you're on the way to Gilligan's Island./p /div!--class=weblinks-body-- /div!--class=weblinks weblinks-item weblinks-link-10217--

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